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Mojahedian M M, Ghaeini Hesarouieh M, Ahmadi Teymourlouy A, Khalaji M. Design and evaluation of a native tool to measure Good Pharmacy Performance (GPP). jmsthums 2025; 13 (3) :37-48
URL: http://jms.thums.ac.ir/article-1-1393-en.html
URL: http://jms.thums.ac.ir/article-1-1393-en.html
Mohammad Mahdi Mojahedian1 
, Masoud Ghaeini Hesarouieh2 , Ahmad Ahmadi Teymourlouy3 , Mahla Khalaji2
, Masoud Ghaeini Hesarouieh2 , Ahmad Ahmadi Teymourlouy3 , Mahla Khalaji2
1- Department of Clinical pharmacy and Pharmacoeconomics, School of Pharmacy, Iran University of Medical Sciences, Tehran, Iran
2- School of Pharmacy, Iran University of Medical Sciences, Tehran, Iran
3- Department of Healthcare Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
2- School of Pharmacy, Iran University of Medical Sciences, Tehran, Iran
3- Department of Healthcare Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
Abstract: (29 Views)
Background & Aim: Good Pharmacy Performance (GPP) is a basic criterion for the quality of pharmaceutical services in a society. However, its routine assessment is limited in Iran. The aim of this study was to evaluate the good performance of pharmacies and to compare its advantages among pharmacies affiliated with Iran University of Medical Sciences using a locally designed instrument based on standards developed by the International Pharmaceutical Federation (FIP) and the World Health Organization (WHO) for evaluating good pharmacy practice.
Methods: In this research, a native tool for measuring good pharmacy performance was first developed. Indicators were extracted through a review of books and official documents from FIP and WHO. After expert consultation in five areas—distribution and rational use of medicines, counseling and prescription services, process management and documentation and information technology, physical structure and storage of medicines, and pharmacists’ services—121 items were developed. Then, 20 outpatient pharmacies affiliated with Iran University of Medical Sciences were studied in a cross-sectional design. Data were collected using a researcher-prepared checklist, completed through face-to-face interviews with pharmacy staff and direct observations by the researchers.
Results: The highest scores were related to the index of process management, documentation, and information technology (7.92 ± 1.82) and the physical structure, warehousing, and storage of medicines (7.87 ± 1.34). The lowest score was related to counseling and prescription services (5.56 ± 3.21). The overall mean score across the five indices was 6.71 out of 10.
Conclusion: The developed native tool enables the evaluation of GPP standards in Iranian pharmacies at the national level. The results, consistent with international findings, indicate that pharmacies require structural, educational, and regulatory reforms so that the pharmacist’s role in promoting public health becomes more prominent and the quality of pharmaceutical services reaches a more desirable level.
Methods: In this research, a native tool for measuring good pharmacy performance was first developed. Indicators were extracted through a review of books and official documents from FIP and WHO. After expert consultation in five areas—distribution and rational use of medicines, counseling and prescription services, process management and documentation and information technology, physical structure and storage of medicines, and pharmacists’ services—121 items were developed. Then, 20 outpatient pharmacies affiliated with Iran University of Medical Sciences were studied in a cross-sectional design. Data were collected using a researcher-prepared checklist, completed through face-to-face interviews with pharmacy staff and direct observations by the researchers.
Results: The highest scores were related to the index of process management, documentation, and information technology (7.92 ± 1.82) and the physical structure, warehousing, and storage of medicines (7.87 ± 1.34). The lowest score was related to counseling and prescription services (5.56 ± 3.21). The overall mean score across the five indices was 6.71 out of 10.
Conclusion: The developed native tool enables the evaluation of GPP standards in Iranian pharmacies at the national level. The results, consistent with international findings, indicate that pharmacies require structural, educational, and regulatory reforms so that the pharmacist’s role in promoting public health becomes more prominent and the quality of pharmaceutical services reaches a more desirable level.
Keywords: Pharmaceutical services, Quality indicators of healthcare, Good pharmacy Performance, Tool developmen
Type of Study: Research |
Subject:
Special
Received: 2025/01/19 | Accepted: 2025/05/18 | Published: 2025/11/17
Received: 2025/01/19 | Accepted: 2025/05/18 | Published: 2025/11/17
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